Booking Terms & Conditions of Stay

Payment

A deposit of 50% of the total accommodation cost is required at time of booking.

The balance is payable on arrival.

Cancellation & Amendment Policy

Please contact our Hotel Reception staff for cancellations or amendments to bookings.

A $50 administration fee applies to all cancellations (retained by the Augusta Hotel)

Cancellations require at least 1 week's notice prior to arrival to receive an 80% refund of deposit paid after deduction of the $50 administration fee.

No refunds given for bookings in peak periods unless accommodation can be re-booked.

No refund applicable on less than 1 week’s notice.

A variation of the booking that reduces the number of nights stay will be treated as a cancellation of the booking in respect to those nights.

Sorry, no refunds given for early departure.

Unforeseen Circumstances

If the property becomes unavailable for your occupancy due to unforeseen circumstances (e.g.fire, storm, damage, etc) then management will inform you immediately. We will then endeavour to obtain suitable accommodation; failing which any monies paid will be refunded in full.

Bond

Please note credit card details will be required or $500 in cash as a security deposit for any extra costs incurred for additional cleaning or damages resulting during guest stay.

Any bond will be refunded in full after the apartment has been cleaned and checked providing there is no damage or additional cleaning expenses incurred.

Right to Refuse or Revoke Bookings

The Augusta Hotel management reserves the right to revoke or refuse any booking which may in their opinion be unsuitable for the apartment concerned. In such instances, a full refund will be given.

Arrivals

Apartments are available from 3pm on day of arrival.

Apartment keys can be collected from the Augusta Hotel Reception.

All requests for varying check-in and check-out times will be accommodated wherever possible.

Please advise prior to check-in if you anticipate arriving out of office hours. This will allow us to inform our Duty Manager of your expected time of arrival.

Number of Guests

The number of guests occupying the property must not exceed the number stated on the booking or as subsequently agreed with the Hotel staff.

Linen

Good quality linen, towels and toiletries are provided.

Pets

Sorry, pets are not permitted on the property.

Smoking

Smoking is not permitted on the property.

Parking

Extra vehicles or trailers may be parked in the spare bays. Other arrangements must be made for the parking of boats.

Guest Behaviour

Guests are responsible for the safekeeping of accommodation keys and ensuring the property is locked during outings.

Guests are obliged to behave in a manner that does not cause property damage or offence to neighbours. If management is required to attend due to unruly behaviour, then guests may be asked to vacate immediately.

Any faults, damages or breakages to items within the apartment need to be reported to reception as soon as possible.

Fish are not to be cleaned on the premises.

If any BBQ Equipment is supplied, it must be properly cleaned and returned to the appropriate spot otherwise additional costs will be incurred.

Sustainable Practices

These apartments were designed with eco-friendly features in order to minimise impact on the environment. Please share our commitment to the environment by using the available resources in an environmentally responsible manner without compromising your comfort.

Departures

Departure time is 10am on day of departure, unless an extension in time has been previously arranged with reception.

Prior to check-out, guests must return outdoor furniture to its original position. No furniture or equipment for use inside the property is to be moved outside.

Please do not remove any furniture or items belonging to the property.

It is the responsibility of the guests to ensure all doors and windows are securely locked, lights and air conditioning turned off and that the property is left in a clean and tidy state at the end of the holiday.

The kitchen is to be left tidy, with all dishes, glassware and utensils washed and returned to the appropriate cupboards. All rubbish and excess foodstuffs should be properly disposed of in the outside bin. Excess dirt should be swept up. If cleaning of the apartments exceeds the allocated time, then guests will be charged for excess cleaning costs.

No responsibility is taken for guest's personal property left on the premises during their stay. Items can be arranged to be returned COD at the guest's request.